Here are some frequently asked questions (FAQs)
How do I purchase tickets for an event?
➢ Click on the Events button and choose the event you like.
➢ Click on the event poster to go to the Event details
➢ Select the type of ticket you want either Regular, VIP or VVIP
➢ Proceed to Next and choose the number of Tickets you want to purchase
➢ Proceed to Next and Insert the payment information
➢ Confirm and click done to receive a prompt message for payment
➢ Insert your password and complete payment
Can I purchase tickets over the phone or in person?
➢ Yes you can purchase tickets over the phone by dialing the USSD code *671# and
following the user menu to pay or go to the wen browser www.ticketskali.co.ke and follow
the purchasing steps.
What payment methods are accepted?
➢ We accept payments via M-Pesa platform, Credit & Debit cards
Is there a service fee for purchasing tickets?
➢ When purchasing tickets online, you need to be connected to the internet.
➢ When purchasing tickets via USSD code *671# you need to have airtime on your line to
access the USSD Code.
How do I receive my tickets after purchase?
➢ Upon Successful payment immediately, you will receive an email address containing your
details and tickets for the event you have selected.
➢ If you have used the USSD code *671# to make payment you will receive an SMS alert
with a link to a file that will have you details and tickets for the event you have selected.
What if I lose my ticket or confirmation email?
➢ In the case one loses their ticket or confirmation email, you can share the payment reference
from either the bank you used to pay with or from M-Pesa platform to
business@ticketskali.co.ke to check. You can also share the same information by
contacting our support team on +254 708 995 130
Is it possible to get a refund for my tickets?
➢ There is no refund for any ticket purchased online or through the USSD code *671#
➢ Once payment has been done there can be no refund or reverse.
